Return & Refund Policy

🔄Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

📬 How to Start a Return

Email us at bellefleur.customer@gmail.com with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return

We’ll get back to you with the next steps within 1–2 business days.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


📦 Eligibility

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • In the original packaging (if applicable)

  • Accompanied by the receipt or proof of purchase

Note: Certain items like final sale products, custom orders, or digital downloads are non-returnable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

🔁 Exchanges

Need a different size, color, or item? Contact us to arrange an exchange. Exchanges are subject to availability. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

💸 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Bellefleur.customer@gmail.com.

If you have any questions, don’t hesitate to contact us — we’re always happy to help!